Questions we hear most often

Our firm was started by online sellers with accounting expertise. We understand marketplace reporting, sales tax collection, and how those mechanics flow through your books. We work primarily over email, stay current with marketplace changes, and investigate discrepancies instead of glossing over them.

We specialize in e-commerce sellers (Amazon, Shopify, eBay, Etsy, Walmart, 3PL setups), but we also work with digital agencies, freelancers, coaches, affiliate marketers, and select service businesses such as salons, spas, and yoga studios.

Email is our primary channel. New clients typically start with a one-hour Zoom call with Rob to walk through your business, then move to email plus a shared Google Drive for ongoing work.

No. US-based companies can use our bookkeeping services. We do not file US tax returns, but we coordinate with your US CPA so the cross-border reporting lines up.

You complete a short new-client document that authorizes us with CRA, and pay a $500 deposit. If you already booked a paid consultation, that fee is credited against the deposit.

For sole proprietors, we provide a cheat sheet to help you organize the year, and we can work from a clean Excel file. Corporations usually benefit from our full bookkeeping service for the heavier lifting.

Yes. We regularly take on clients mid-year or at year-end. Timing is not a problem.

Yes. We have migrated clients from legacy platforms to QuickBooks Online, including a correct chart-of-accounts setup so you do not inherit the previous mess.

Yes. We can act as your authorized representative with the Canada Revenue Agency and handle most communications and compliance items so you stay out of the back-and-forth.

Yes. Canada has specific rules for non-resident sellers around GST/HST collection and remittance. We handle the registration, the CRA confirmation process, and the ongoing filings. See our Non-Resident GST/HST page for fees and details.

Amazon (US and Canada), Shopify, eBay, Etsy, Walmart, and other marketplaces. We understand each platforms reporting quirks, fee structures, and how marketplace-facilitator sales tax actually shows up in your books.

Books are set up in QuickBooks Online. Marketplace sales are imported via Taxomate, expenses are classified, and accounts are reconciled monthly. You upload statements and invoices to a shared Google Drive folder.

Yes, every month. We have seen far too many books that were never reconciled, and the gap eventually becomes very expensive to fix. Monthly reconciliation is included in our bookkeeping price.

Yes. GST/HST filing (monthly, quarterly, or annual, whichever applies to your business) is included in our bookkeeping pricing for Canadian-resident bookkeeping clients.

Because the data is messy. Marketplace fees, payment processing fees, shipping, reserves, refunds, partial sales-tax remittance, and inventory across multiple locations and currencies all flow through the books. Generic bookkeepers often miss most of it.

Yes. We work with clients selling across multiple markets and currencies, including USD, GBP, EUR, JPY, and others. We are comfortable with FX flowing through OFX, Wise, and Amazon Seller Wallet.

The QuickBooks Online subscription is separate because the account is in your name. Taxomate is covered while you are with us, but you would need your own subscription if you leave the service.

New bookkeeping clients commit to three months minimum. After that, 30 days notice ends service. If we did clean-up work to get you current, you stay on for at least the same duration as the clean-up period.

A modest discount applies if you prepay a full year by bank transfer. Monthly billing on credit card has no discount.